In this blog, we’ll discuss the top live chat apps that provide top customer service that’ll help you retain more customers.
Customer support is now an integral part of every business strategy. The number of customers is growing rapidly for many businesses. With a growing obsession with customer retention, enhancing customer support becomes necessary.
Over 51% of consumers are more likely to stay loyal or buy more from a business because they offer live chat support. The data points toward the importance of the best live chat apps that help you achieve your business goals.
The ways to offer live chat support have also evolved in the last few years. In 2022, we will see many more options for hosting live chat online solutions, automation, and AI solutions.
In this article, we’ll discuss the nine best live chat apps that will change the live chat game in the coming years.
Top live chat apps for customer support
Olark is an all-in-one live chat platform that integrates with your website and allows you to converse with visitors in real-time. It’s ideal for businesses with many locations or teams that need to collaborate on customer interactions.
The app also has useful analytics tools, so you can see which channels are performing best. It provides many powerups that you can plug into your live chat, such as visitor insights, visitor translations, and many more.
- Easier chat distribution and team management.
- 25+ integration options, including multiple CRM and Google analytics,
- Live-chat auto-configuration
- Real-time live chat updates report
It starts at $29/month (1 seat).
Tawk.to is among the best live chat apps because it’s forever free. It has the highest market share, with 20.07% in the live chat platforms market.
You can completely customize the Tawk.to chat widget. You can decide when and where it appears on your site and how it communicates with your users. You have the options for sound notifications, message previews, and estimated wait times.
You can also schedule when your chat widget is ON or OFF at a certain time of day, making it easy to adjust according to business hours.
The knowledge base is one helpful feature that’s relatively new. You can use it to set up a useful subdomain (e.g., zapier.tawk.to/help) for your business. You can customize it with your logo, colors, social sharing features, and other elements to match your branding.
When searching, you can leverage the knowledge base. You can use it to share helpful articles for your customers and internal agents to find answers to their questions.
Tawk.to is a free live chat app that provides its own customer support services and keeps the app free for use.
- View customer activity across their entire journey (unlimited history).
- Collaborate and assign the right customers to the right respondents.
- Share your team’s know-how alongside chats.
- In-chat payments
- Group messaging
- Track sentiment and engagement.
It is completely free
Drift is an excellent app for live chat customer support. It has many features that make it an ideal option for your business.
Drift helps sales teams chat at scale, start a conversation with any lead, build targeted lists, and convert prospects while in-app. Track and measure your crucial conversations with visitor intelligence, and target account engagement. You can also use real-time personalization, custom chatbots, and AI chatbots.
With Drift, you can start conversations with specific customers based on their behavior and preferences. You can automate your interactions without leaving out any important information.
- Live demo to test out its features
- A/B testing capabilities.
- The ability to pre-qualify visitors
- Schedule a meeting with your buyer for later.
It starts at $800/month (10 seats).
Smartsupp is one of the best live chat apps for its affordability and unique features. It’s the most feature-rich live chat solution we tested, and it integrates with other apps like Zendesk, Salesforce, and HubSpot.
You can use Smartsupp on mobile devices and desktop computers to handle all types of inquiries from anywhere at any time. The app also works on tablets and smartwatches, making it perfect for receiving messages when you’re on the go.
The Smartsupp combines video conferencing and text exchange to provide live customer and user support. This platform is the only product that brings together in-session recordings. It’s like what you will find with tools such as Hotjar, Uservana, MouseFlow, or CrazyEgg. It allows a deeper analysis of how a visitor interacts with your website.
It’s also very flexible. You can integrate SmartSupp into your website or connect it to many CRMs such as Hubspot or SalesForce. You can do it all without having to pay extra fees.
- It leverages customer data to add a personal touch.
- The mobile app helps you stay on top.
- It unifies multi-channel chats on one dashboard.
- Website and Facebook integration
- Chatbot engagement and automation
- Shortcut texts
It starts at $19.5/month (3 seats).
Intercom is a customer communication platform that provides live chat as well as email and SMS support.
The app’s feature set includes email marketing and analytics. There is live chat support, and follow-ups via email or SMS after a conversation has ended (or even while it’s taking place). It can archive conversations so you can access them later on.
This live chat software boasts an impressively in-depth A/B testing feature that many other competitors don’t have. It’s also great for keeping up with data on how users interact with your product, which helps you identify the best way to provide customer service.
- ABM (Activity-based management) and chatbots
- Automated meeting scheduling
- In-product and multi-channel campaigns, tours, and surveys
- Next-generation bot capabilities
It starts at $9/month (1 seat for WhatsApp chat).
Freshchat is one of the best live chat apps with various features. You can customize your chat box to match your website and choose whether to show the customer’s name. Freshchat also has a feature that lets you send emails or SMS messages from inside your chat window.
You can also use the chat box for push notifications. This means you’ll receive alerts when someone logs in or out of their account, when they create an order, etc.
Freshchat features integration with a CRM or email automation tool. It allows you to see customer histories during chats. This specific feature is handy for converting customers who are likely to close. It also helps manage customers frustrated with the product or service.
- Effortless routing with IntelliAssign
- The Context pane feature gives all information about the customer.
- Put conversations in order of priority with the Priority box.
- Conversation segmentation
- Canned responses (automatically answered FAQs)
- Co-browsing (Ask customers to share their screen for quick resolution)
It starts at $15/month (1 seat).
LiveChat is a support-focused chat solution that lets you connect with your customers in real-time. It’s easy to use, affordable, and available in many languages.
The platform can also integrate with other services, such as Google Analytics. Not only can you use it on the web, but LiveChat mobile apps are also available for Android and iOS devices.
The “Message sneak peek” tool is another useful feature of LiveChat. This allows customer service representatives to review what customers have written before sending. It gives them extra time to prepare and respond to the customers. This leads to a more organized conversation flow while improving productivity.
Each LiveChat plan comes with 24/7 live chat support.
- Tailored engagement based on customer data
- Automation and asynchronous communication
- AI automation
- Easy integration with 200+ tools
- Muti-channel support
It starts at $16/month (1 seat).
Zendesk Chat is a powerful tool for customer service. It makes it easy to handle large volumes of customers and conversations simultaneously. Therefore, it’s a great option if you’re looking for an app that can scale your business.
The Zendesk service suite has everything you need to address customer concerns and manage service-related needs. It includes a chat, talk, social, and knowledge base tool integrated into one platform. It’ll take some time to implement it into your strategy.
Zendesk Chat is one of the most popular live chat apps, so this software has a large community around it. But that doesn’t mean it’s not right for smaller businesses. Zendesk is one of the best live chat apps worth considering if you have fewer than 100 users. You can leverage some of the benefits mentioned above (like automation).
- Unified channel API
- Conversation orchestration
- Conversation extensions such as hotel booking, restaurant reservation or service subscription
- Trigger workflows
- A variety of automation and integration options
It starts at $49/month (1 seat).
Mobile Monkey is a mobile app for live chat. It’s available for iOS and Android, making it easy to use on your favorite devices. The app is perfect for small businesses looking to provide quality customer service with minimal effort.
OmniChat by MobileMonkey combines live chat with Messenger for Facebook and Instagram, and SMS text messaging into a single messenger platform. With OmniChat, you can view and respond to conversations across your website, messenger, SMS, and other messaging channels simultaneously.
The right real-time chat support software can help establish trusting relationships with your customers. OmniChat enables you to set up bulk automated drip sequence email campaigns that upload to the email provider.
- Chatbox builder
- Chat blaster to send bulk messages
- Drip email campaigns.
- RSS blaster to share RSS updates
- Use the Connections tool to manage external systems, analytics, or data.
- Facebook Messenger ads
It starts at $9.95/month (1 seat).
That’s it when it comes to the best live chat apps you can leverage to enhance customer support.
Graphy, the online course creation, with 24/7 live chat support
Graphy helps you enhance the learning experience by allowing students to participate more actively in the process and directly work with educators. This is done by having a 24/7 live chat where students can contact educators and resolve their queries. Graphy has thousands of active content creators who have created their own online courses and monetized their skills. You can also do the same, and the best thing is that you can start for free.
Graphy offers a load of features that will definitely add stars to your success, features like:
- Branded website and mobile app
- Advanced-level marketing and sales tools and features
- Multi-layer content security
- Rich multimedia
- 24*7 customer support
- Customizable landing/sales pages
- Personalized course completion certificates for your learners
- Integrated payment gateways and country-specific pricing
Isn’t it amazing?